General Terms of Business
Article 1 – Definitions
The following definitions apply in these Terms:
Withdrawal period : the period during which the consumer can exercise their right of withdrawal;
Consumer : the natural person who does not act in the exercise of a profession or business and who concludes a distance contract with the entrepreneur;
day : calendar day;
Fixed-term contract : distance contract concerning a series of products and/or services whose delivery and/or purchase obligation extends over a determined period;
Durable data carrier : any means that allows the consumer or the entrepreneur to store information personally addressed to them in a way that allows future retrieval and unchanged reproduction of the stored information.
Right of withdrawal : the possibility for the consumer to withdraw from the distance contract within the reflection period;
Entrepreneur : the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract : contract in which, within the framework of a distance selling system of goods and/or services organized by the entrepreneur, one or more distance communication techniques are used exclusively until the contract is concluded;
Distance communication technology : means that can be used to conclude a contract without the consumer and the entrepreneur being in the same room at the same time.
General terms and conditions : these general terms and conditions of the entrepreneur.
Article 2 – Identity of the entrepreneur
Company name: Belloreparis
Chamber of Commerce number: 96925736
Brand names: DO Ecommerce
Send an email to customer service: contact@belloreparis.com
Company address: Netherlands, Almelo
Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur as well as to every distance contract and every order concluded between the entrepreneur and the consumer.
Before concluding the distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before concluding the distance contract, it will be indicated that the general terms and conditions can be consulted at the entrepreneur's premises and will be sent free of charge to the consumer upon request as soon as possible.
If the distance contract is concluded electronically, the text of these General Terms and Conditions may, notwithstanding the previous paragraph and before concluding the distance contract, be made available to the consumer in electronic format so that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, before concluding the distance contract, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise upon the consumer's request.
In the event that specific conditions apply to a product or service in addition to these General Terms and Conditions, paragraphs 2 and 3 apply mutatis mutandis, and in case of conflicting General Terms and Conditions, the consumer may always invoke the provision most favorable to them.
If at any time one or more provisions of these General Terms and Conditions are wholly or partially ineffective or null, the contract and these General Terms and Conditions remain in effect, and the concerned provision will be immediately replaced by mutual agreement with a provision corresponding as closely as possible to the original provision's meaning.
Situations not governed by these General Terms and Conditions must be assessed "in the spirit" of these General Terms and Conditions.
Any ambiguity regarding the interpretation or content of one or more provisions of our General Terms and Conditions must be interpreted "in the spirit" of these General Terms and Conditions.
Article 4 – The offer
If an offer has a limited validity period or is subject to conditions, this will be expressly indicated in the offer.
The offer is subject to change. The entrepreneur has the right to modify and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is detailed enough to allow the consumer to adequately assess the offer. If the entrepreneur uses images, these constitute a faithful representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.
All images, specifications, and data contained in the offer are indicative and cannot constitute grounds for compensation or contract termination.
The images accompanying the products are a faithful representation of the products offered. The operator cannot guarantee that the colors shown exactly match the actual colors of the products.
Each offer contains information so that it is clear to the consumer what rights and obligations are associated with accepting the offer. This applies in particular to:
the price, excluding customs clearance fees and import sales tax. These additional costs are the responsibility and risk of the customer. The postal and/or courier service will apply the special postal and courier service regime regarding imports. This regulation applies if the goods are imported into the EU destination country, as is the case here. The postal service and/or carrier collects VAT (at the same time as any customs clearance fees charged) from the recipient of the goods;
any shipping costs;
how the agreement will be concluded and what measures will be necessary for this purpose;
whether the right of withdrawal applies or not;
the terms of payment, delivery, and performance of the contract;
the deadline for acceptance of the offer or the period during which the entrepreneur guarantees the price;
the amount of the distance communication tariff if the costs of using the means of distance communication are calculated on a basis other than the regular base rate of the means of communication used;
whether the contract will be archived after its conclusion and, if so, how the consumer can access it;
how the consumer can verify and, if desired, correct the data provided in connection with the contract before concluding the contract;
all other languages in which the contract can be concluded other than Dutch;
the codes of conduct to which the professional has adhered and how the consumer can consult these codes in electronic format; AND
the minimum duration of the distance contract in the case of a forward transaction.
Optional: sizes, colors, types of available materials.
Article 5 – The Contract
Without prejudice to the provisions of paragraph 4, the contract is concluded when the consumer accepts the offer and meets the conditions set out therein.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the entrepreneur does not confirm receipt of this acceptance, the consumer may terminate the contract.
If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur may - within the legal framework - know whether the consumer is able to fulfill their payment obligations, as well as all important facts and factors for the responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to conclude the contract, they have the right to reject the order or request or to subject the execution to special conditions by stating the reasons.
The entrepreneur will provide the consumer with the following information with the product or service in writing or in such a way that it can be stored in an accessible manner by the consumer on a durable medium:
- the address of the merchant's agency where the consumer can submit their complaints;
- the conditions under which and how the consumer can exercise their right of withdrawal, or a clear statement on the exclusion of the right of withdrawal;
- information about existing warranties and customer service;
- the data referred to in Article 4, paragraph 3 of these terms, unless the entrepreneur has already communicated this data to the consumer before the conclusion of the contract;
- the conditions for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.
In the case of a forward transaction, the provision of the previous paragraph applies only to the first delivery.
Each contract is concluded under the suspensive condition of sufficient availability of the products concerned.
Article 6 – Right of withdrawal
When purchasing products, the consumer has the option to cancel the contract within 14 days without giving any reason. This reflection period starts the day after the consumer or a representative previously designated by the consumer and communicated to the entrepreneur receives the product.
During the reflection period, the consumer will handle the product and its packaging with care. You will unpack or use the product only to the extent necessary to assess whether you wish to keep the product. If you exercise your right of withdrawal, you will return the product to the entrepreneur with all supplied accessories and - if reasonably possible - in the original condition and packaging, according to the reasonable and clear instructions of the entrepreneur.
If the consumer wishes to exercise their right of withdrawal, they must inform the entrepreneur within 14 days of receiving the product. The consumer must communicate this by written message/email. Once the consumer has declared their intention to exercise their right of withdrawal, they must return the product to the original place within 14 days. The consumer must prove that the delivered goods were returned on time, for example by providing proof of shipment.
If the customer has not expressed the intention to exercise their right of withdrawal or has not returned the product to the entrepreneur beyond the conditions set out in paragraphs 2 and 3, the purchase is final.
Article 7 – Costs in case of withdrawal
If the consumer exercises their right of withdrawal, the return costs of the products will be borne by the consumer.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after cancellation. The prerequisite is that the product has already been returned to the entrepreneur or conclusive proof of its full return can be provided.
Article 8 – Exclusion of the right of withdrawal
The entrepreneur may exclude the consumer's right of withdrawal for the products referred to in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly indicated it in the offer, at least in a timely manner before concluding the contract.
The exclusion of the right of withdrawal is only possible for products:
- that the entrepreneur produces according to the consumer's specifications;
- that are clearly of a personal nature;
- that cannot be returned due to their nature;
- that may deteriorate or age quickly;
- whose price is subject to fluctuations in the financial market over which the entrepreneur has no control;
- for individual newspapers and magazines;
- for audio and video recordings and computer software whose seal has been broken by the consumer.
- for hygiene products whose seal has been broken by the consumer.
The exclusion of the right of withdrawal is only possible for services:
- in terms of accommodation, transport, catering, or leisure activities to be carried out on a specific date or within a specified period;
- whose delivery began with the explicit consent of the consumer before the end of the reflection period;
- About bets and lotteries.
Article 9 – The price
During the validity period indicated in the offer, the prices of the products and/or services offered will not increase, except for price changes due to changes in VAT rates.
Contrary to the previous paragraph, the contractor may offer products or services at variable prices whose prices are subject to financial market fluctuations beyond the contractor's control. This commitment to fluctuations and the fact that the prices indicated are indicative prices are stated in the offer.
Price increases within 3 months of the conclusion of the contract are only permitted if they result from regulations or legal provisions.
Price increases from 3 months after the conclusion of the contract are only permitted if the contractor has accepted them and:
- arise from legal rules or provisions; OR
- the consumer has the option to terminate the contract from the day the price increase takes effect.
In accordance with Article 5, paragraph 1, of the 1968 turnover tax law, the place of delivery is the country where the transport begins. In this case, delivery takes place outside the EU. The postal service or courier will then collect the import sales tax or customs clearance fees from the customer. As a result, the contractor is not charged VAT.
Particular additional customs clearance fees and/or import duties are not included in the price and are the responsibility of the customer.
All prices are subject to printing and layout errors. No liability is assumed for the consequences of printing and layout errors. In case of printing and layout errors, the contractor is not obliged to deliver the product at the incorrect price.
Article 10 – Compliance and warranty
The contractor guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of suitability and/or usability, and the legal provisions and/or official regulations in force at the time the contract is concluded. In case of agreement, the contractor also guarantees that the product is suitable for a use other than normal use.
A warranty provided by the contractor, manufacturer, or importer does not affect the legal rights and claims that the consumer may assert against the contractor based on the contract.
Defective or incorrectly delivered products must be reported in writing to the contractor within 14 days of delivery. Products must be returned in their original packaging and in new condition.
The contractor's warranty period corresponds to the manufacturer's warranty period. However, the contractor is never responsible for the final suitability of the products for each individual consumer application, nor for advice regarding the use or application of the products.
The warranty does not apply if:
The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
The delivered products have been exposed to abnormal conditions or have been handled negligently or contrary to the contractor’s instructions and/or packaging;
The defect is, in whole or in part, the result of regulations that have been or will be issued by the government regarding the type or quality of materials used.
Article 11 – Delivery and execution
The contractor will exercise the greatest possible care in accepting and executing product orders.
The place of delivery is the address provided by the consumer to the company.
Without prejudice to the provisions of Article 4 of these General Terms and Conditions, the Company will execute accepted orders as soon as possible, and in any case within 30 days, unless the Consumer has agreed to a longer delivery time. If delivery is delayed or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed no later than 30 days after the order was sent. In this case, the consumer has the right to terminate the contract free of charge and is entitled to possible compensation for damages.
In case of termination in accordance with the previous paragraph, the contractor will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.
If delivery of the ordered product is impossible, the contractor commits to delivering a replacement item. At the latest at the time of delivery, you will be clearly and understandably informed that a replacement item will be delivered. The right of withdrawal cannot be excluded for replacement items. The contractor will bear the cost of any return.
The risk of damage and/or loss of the products lies with the contractor until the moment of delivery to the consumer or to a previously designated representative made known to the contractor, unless otherwise expressly agreed.
Article 12 – Forward transactions: duration, termination, and renewal
Planning
The consumer may terminate at any time an open-ended contract concluded for the regular supply of products (including electricity) or services, in compliance with the agreed termination rules and with a maximum notice period of one month.
The consumer may terminate at any time a fixed-term contract concluded for the regular supply of products (including electricity) or services at the end of the term. The agreed cancellation rules apply, and a maximum notice period of one month applies.
The consumer may modify the agreements referred to in the previous paragraphs:
terminate at any time and will not be limited to termination at a specific time or period;
conclude them at least as they were concluded by them;
always ends with the same notice period that the entrepreneur has set for themselves.
Extension
A contract concluded for a fixed term concerning the regular supply of products (including electricity) or services cannot be tacitly extended or renewed for a fixed term.
Notwithstanding the previous paragraph, a fixed-term contract concluded for the regular delivery of daily or weekly newspapers and magazines may be tacitly extended for a fixed period not exceeding three months if the consumer terminates the extended contract at the end of the extension with notice. The notice period may be waived up to one month.
A fixed-term contract concluded for the regular supply of goods or services can only be tacitly extended for an indefinite period if the consumer can terminate the contract at any time with a maximum notice period of one month, or with a maximum notice period of three months if the contract concerns the regular delivery of daily or weekly newspapers and magazines but less than once a month.
A fixed-term contract for the regular delivery of daily or weekly newspapers and magazines as part of a launch subscription (trial or launch subscription) is not tacitly renewed and automatically ends at the end of the trial or launch period.
Duration
If the contract lasts longer than one year, the consumer may terminate the contract at any time after one year with a maximum notice period of one month, unless reasonable and fair reasons prevent termination before the agreed duration expires.
Article 13 – Payment
Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days following the start of the reflection period referred to in Article 6, paragraph 1. In the case of a service contract, this period begins after the consumer has received confirmation of the agreement.
The consumer is obliged to immediately notify the entrepreneur of any inaccuracies in the payment data provided or mentioned.
In case of non-payment by the consumer, the entrepreneur has the right, without prejudice to legal restrictions, to charge reasonable fees communicated to the consumer in advance.
Article 14 – Claims procedure
Claims related to contract performance must be submitted to the entrepreneur, described fully and clearly, within 7 days of the consumer discovering the defects.
Claims submitted to the entrepreneur will receive a response within 14 days from the date of receipt. If a claim requires a longer expected processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
If the claim cannot be resolved amicably, a dispute will arise subject to dispute resolution.
A claim does not suspend the Operator's obligations, unless otherwise stated in writing by the Operator.
If the operator considers the claim justified, they will replace or repair the delivered products free of charge, at their discretion.
Article 15 – Disputes
Dutch law applies exclusively to contracts between the entrepreneur and the consumer to which these general terms and conditions apply, even if the consumer resides abroad.
Article 16 – CESOP
Due to the measures introduced and reinforced from 2024 under the "Law amending the 1968 sales tax law (law implementing the directive on payment service providers)" and thus with the introduction of the Central Electronic Payment Information System (CESOP), payment service providers may record data in the European CESOP system.
📍 Store name: BelloreParis
🏢 Company name: MarketingsTwente
🔢 Company number: 91736706
📩 Email : contact@belloreparis.com
📞 Phone number: +33189454679
🏠 Store address: Groengronden 7, 7468HL Enter, The Netherlands
🕒 Opening hours: Monday – Friday: 9:00 AM – 6:00 PM, Saturday: 9:00 AM – 5:00 PM, Sunday: Closed