Refunds and Returns
Refunds and returns
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; FEES WILL APPLY.
Returns Is it possible to return my order? Yes, it is possible. If you are not satisfied with the items you ordered, you have the option to return them within 14 days of receipt.
In this case, the order must meet the following conditions:
- The order still contains all corresponding parts, components, and packaging arrived exactly as the product.
- Normal handling of the product is evident; breakage due to careless handling is excluded.
- Products for which hygiene is important have been carefully cleaned before the return process begins.
- The product was found to be defective upon receipt.
- We reserve the right to charge the customer for shipping costs.
- A return will be processed within 7 business days and will be officially confirmed within this period if the conditions are met.
*We reserve the right to refuse returned items if we suspect the items have been used or damaged for reasons beyond our control.
How can I return my order? If your order meets the conditions described above, you must proceed as follows to initiate the return process.
- Send an email to: contact@belloreparis.com
- Make sure the email contains the following information:
- Order number
- Reason for the return request
- Photo of the product in case of damage
- Customer's full name
- Customer address
We will then contact you and provide the return address. Never send the return to the sender; we will send you the correct address upon request. As a customer, you are responsible for the shipping costs to return the product.
CANCELLATION PROCEDURE
The consumer has a right of withdrawal in accordance with the following provisions if they are a natural person entering into a legal act for purposes that cannot primarily be attributed to their commercial or professional activity:
A. CANCELLATION CONDITIONS Right of withdrawal The withdrawal period is 14 days from the day you or a third party designated by you who is not the carrier took possession of the last goods. Since we operate with a fully automated system, orders are processed immediately after being placed. Therefore, we cannot stop the shipping process until delivery, and a refund after receipt of the goods is not possible. To exercise your right of withdrawal, you must inform us (BelloreParis) of your decision to withdraw from this contract by means of a clear statement (e.g., by email). The cancellation is complete when we have received the goods. The buyer bears the cost of returning the goods.
Recording shipments in transit Since our goods are shipped from Asia, transit times may be longer, which we have no control over. If the goods are already on their way to you, cancellation is not possible. Please wait to receive the goods and then return them to us. Of course, you can also inform us of your cancellation in advance. To ensure the fastest possible return, we ask you to send us a shipping confirmation.
Consequences of cancellation: If you cancel this contract, we must refund you all payments we have received from you, except for delivery charges (except for additional charges resulting from choosing a delivery method other than the cheapest standard delivery we offer). The refund will be made immediately and no later than fourteen days from the day we received your cancellation notice of this contract and the receipt of the goods. For this refund, we use the same payment method you used for the initial transaction, unless something different has been expressly agreed with you; under no circumstances will you be charged fees due to this refund.
ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.
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Details on refunds and returns (add them to the refund and return policy and terms and conditions):
We have a 14-day return policy, which means you can return your item within 14 days of receiving it
to request a return.
To be eligible for a return, your item must be in the same condition in which you received it,
never worn or used, with tags and in its original packaging. You will also need the receipt or
Proof of purchase.
To initiate a return, you can contact us at contact@belloreparis.com Items that have been returned to us
returned without you having previously requested a return will not be accepted.
Please send the package by courier and provide us with the tracking number. standard
Return address (if confirmed by customer service upon receipt of proof of purchase)
proof of purchase):
DO Ecommerce
Free phone support: +33189454679
Email support: contact@belloreparis.com
In case of return (if applicable), the Seller will immediately provide the Consumer with all
Payments received from the consumer, except for the return shipping costs of the goods, will be refunded immediately,
and in any case no later than 10 working days from the day the seller
received a refund package. As soon as we have received and checked your return, we will send it to you
an email to inform you that we have received your return. We will also inform you of
approve or reject your refund.
Payments made by you, excluding the delivery charges of the goods, as stated in the
The fees indicated in the general delivery conditions of the goods will be refunded to you immediately, but no later than
within 10 days
📍 Store name: BelloreParis
🏢 Company name: B&L E-COMMERCE B.V.
🔢 Company number: 98704117
📩 Email: contact@belloreparis.com
📞 Phone number: +33189454679
🏠 Store address: Veilingstraat 7, 7545LZ Enschede
🕒 Opening hours: Monday – Friday: 9:00 AM – 6:00 PM, Saturday: 9:00 AM – 5:00 PM, Sunday: Closed